Meet the Team: Phuong Ho, Quality Control Lead

At BTM Global, we believe our work is about more than technology. It’s about our people and our relationships with clients and colleagues. We hope this “Meet the Team” series gives you a better understanding of the personalities and passions that make up BTM Global!

Phuong has been part of the BTM Vietnam team for more than 12 years. Read why she’s committed to our team and clients, and how the U.S.-Vietnam partnership offers opportunities for advancement and growth!

What are your responsibilities at BTM?
As a Quality Control Lead, my responsibilities include coordinating functional analysis, investigating and providing software testing efforts from off-shore teams, and making sure all the quality control activities are effectively planned and executed at our Vietnam headquarters. I am also in charge of estimating testing efforts, writing or reviewing functional specifications, test strategy, test plans, and test results.

Why did you decide to join the BTM Global team?
I initially decided to join BTM because it was adjacent to my husband’s company. I’ve stayed here for more than 12 years because I believe that BTM offers the best opportunity for me to advance professionally and maintain a good work-life balance. BTM has a good working environment and team members are always ready to support each other. The U.S. and Vietnam teams work closely together, and this has helped me grow professionally and get more experience working in a friendly environment and diverse culture.

What excites you about your work?
Besides testing, which is my primary duty, I appreciate learning and developing both my technical and soft skill abilities. I have learned a lot from a good technical team; they’ve helped me gain a deep understanding of the software so that I can ensure quality and offer suggestions or other approaches to my colleagues. Besides work that I enjoy, I have wonderful friends at BTM with whom I share life’s challenges and successes.

What do you wish others in the industry knew about BTM?
BTM has extremely strong expertise in retail technology. We have accomplished things that many other systems integrators have either failed to do or are unable to perform. Additionally, we can provide clients with the best services and solutions thanks to our staff in the U.S. and Vietnam.

What keeps you interested in this industry?
During my 12 years working at BTM in the Oracle Retail practice, I have learned a lot about Oracle’s systems. Each has a number of distinct benefits that have piqued my interest in this field.

Tell us about your life outside of work.
I have two wonderful kids. Outside of work, I mostly spend my time with my family. I cook delicious meals for my children or take them outside to help them learn about nature and the environment.

Interested in joining the BTM team? See our open positions!