Whether you’re planning or are in the midst of an enterprise technology change, the situation can be daunting. But the implementation is only half of the equation: What happens when the project is done? Are your teams ready to take charge of the new software and systems? Or will you be hit with unexpected and expensive support fees?

With good planning and open communication, your technology implementation or upgrade should end with a fizzle, not with a bang. In his article on PointofSale.com, BTM president Tom Schoen discusses the best practices he’s developed after decades of working with all types of clients on software implementations. From honest discussions at the beginning of the project, to an engaged internal IT team throughout the work, and finally to a plan for change management, Tom outlines how to ensure a smooth transition.

Go here to read the full article on PointofSale.com.