Xstore in Action: How Red Wing Shoes Improved Productivity and Customer Experience
Red Wing Shoes’ homegrown point-of-sale system had lived its lifespan, and the retailer was in need of a more modern POS that could help shift their retail locations from being a collection of stores to a true chain of stores.
Working with BTM Global and Oracle, Red Wing Shoes has leveraged Oracle Retail Xstore to gain a unified view of its inventory, customer information, as well as experienced big gains around productivity. In fact, stores can now process a consumer transaction in about half the time.
Marc Kermisch, CIO of Red Wing Shoes, explains their process and experience below, and notes that the Oracle partner network was “a big value” to Red Wing Shoes.