{"id":25962,"date":"2022-02-03T11:30:36","date_gmt":"2022-02-03T17:30:36","guid":{"rendered":"https:\/\/staging.btmglobal.com\/?page_id=25962"},"modified":"2023-08-08T11:26:02","modified_gmt":"2023-08-08T16:26:02","slug":"custom-firearms-company-uses-netsuite-to-accelerate-growth-and-automation","status":"publish","type":"page","link":"https:\/\/staging.btmglobal.com\/custom-firearms-company-uses-netsuite-to-accelerate-growth-and-automation\/","title":{"rendered":"Custom Firearms Company Uses NetSuite to Accelerate Growth and Automation"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:-20px;--awb-padding-left:-20px;--awb-margin-top:-50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-slider-sc fusion-flexslider-loading flexslider flexslider-hover-type-none\" data-slideshow_autoplay=\"1\" data-slideshow_smooth_height=\"1\" data-slideshow_speed=\"7000\" style=\"max-width:100%;height:100%;\"><ul class=\"slides\"><li class=\"image\"><span class=\"lazyload fusion-image-hover-element hover-type-none\"><img decoding=\"async\" src=\"https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider.jpg\" data-orig-src=\"https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider.jpg\" width=\"2560\" height=\"840\" class=\"lazyload wp-image-25964\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%27840%27%20viewBox%3D%270%200%202560%20840%27%3E%3Crect%20width%3D%272560%27%20height%3D%27840%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider-200x66.jpg 200w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider-400x131.jpg 400w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider-600x197.jpg 600w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider-800x263.jpg 800w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider-1200x394.jpg 1200w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2022\/02\/nighhthawk_cs_slider.jpg 2560w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 1200px\" \/><\/span><\/li><\/ul><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:10px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;width:74%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p><em>Having outgrown QuickBooks, Nighthawk Custom Firearms works with BTM Global to implement NetSuite and gain visibility into its manufacturing processes, get its data in one place and eliminate the need for spreadsheets and clipboards.<\/em><\/p>\n<p>Firearms companies that didn\u2019t have a unified business management system in place before the recent surge in demand for their products1 are now facing major operational challenges. The ones that relied on a combination of proprietary software, on-premises solutions and separate inventory management systems are in a particularly tight spot.<\/p>\n<p>Founded in 2004, Nighthawk Custom Firearms designs, produces and sells high-end, custom built pistols. Based in Berryville, Ark., the 80-employee company makes firearms based on the \u201c1911\u201d platform created for the military.<\/p>\n<\/div><style type='text\/css'>.reading-box-container-1 .element-bottomshadow:before,.reading-box-container-1 .element-bottomshadow:after{opacity:0.70;}<\/style><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:#b40000;--awb-margin-top:40px;--awb-margin-bottom:40px;\"><div class=\"reading-box\" style=\"background-color:#f6f6f6;border-width:1px;border-color:#f6f6f6;border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><h2>\u201cNetSuite pretty much encompasses anything that we\u2019ll ever need to grow the business and to make things easier. Having all of that in one package was a big reason behind our decision to implement NetSuite.\"<\/h2><div class=\"reading-box-description fusion-reading-box-additional\">William Goodwin, IT Project Manager, Nighthawk Custom Firearms<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p>The company offers roughly 40 different customizable base models and also builds custom pistols according to its customers\u2019 specifications.<\/p>\n<p>\u201cWhat sets us apart is the way we produce pistols; we don\u2019t have assembly lines or mass production, everything is built by a single gunsmith,\u201d said William Goodwin, Nighthawk\u2019s IT Project Manager. \u201cOur slogan is, \u2018One gun, one gunsmith.\u2019\u201d<\/p>\n<h2>Supporting a Multifaceted Business Model<\/h2>\n<p>Nighthawk makes about 3,600 pistols every year and sells them through a network of retailers, sporting goods stores and specialty firearm stores. The company creates all gun parts in-house, an unusual approach in an industry that tends to outsource a degree of its production.<\/p>\n<p>\u201cWe\u2019re very vertically integrated in terms of supply,\u201d said Goodwin. For example, a single gunsmith will build and hand-fit the pistol, which results in a product that has superior reliability and that will last for generations. \u201cWe offer a no-questions asked lifetime warranty on every pistol that we build,\u201d he explained.<\/p>\n<p>With an average price of $3,700 for its firearms,Nighthawk has additional revenue streams that include serving as the exclusive U.S. distributor of imported revolvers and shotguns for two different European manufacturers. It also sells parts, accessories and Nighthawk merchandise via its ecommerce platform and runs an onsite customer shop.<\/p>\n<h2>Outgrowing QuickBooks<\/h2>\n<p>A QuickBooks user since 2014, Nighthawk needed a system that would provide visibility into its production processes and bring all of its data onto a single cloud-based platform. The company explored several ERP platforms. It specifically looked for a system that could manage its roughly 16-step pistol manufacturing process, which starts at the order receipt and ends when the gun is shipped to the customer. It found what it was looking for in NetSuite.<\/p>\n<p>\u201cPreviously, we weren\u2019t doing much tracking or collecting of metrics on that [manufacturing] process,\u201d said Goodwin, who worked with NetSuite Alliance Partner BTM Global to implement the system. BTM configured all 16 steps in NetSuite, eradicating the many Excel spreadsheets used to track business operations. \u201cWe had a network server drive filled with folder after folder,\u201d said Goodwin, \u201ceach department was tracking its own stuff independently.\u201d<\/p>\n<p>Nighthawk is currently using NetSuite\u2019s Advanced Manufacturing, Work Orders and Assemblies and WIP and Routings modules, but also plans to use the ERP for payroll and integrate it with a thirdparty billing app in the near future.<\/p>\n<h2>From Clipboards and Spreadsheets to Automated Processes<\/h2>\n<p>Using NetSuite, Nighthawk has gained better visibility into its production processes. Previously, employees used spreadsheets and clipboards to track orders and give customers updated delivery times. Using the Advanced Manufacturing module, account managers can easily look up work orders, find out where pistols are in the production process, track the progress and provide accurate lead times to customers. NetSuite also helps Nighthawk review the time and effort spent on every pistol and allows it to more accurately plan and schedule builds based on available parts and components.<\/p>\n<p>Nighthawk needed a centralized location to store various data which NetSuite fulfilled within its single database. This is a vast improvement over the company\u2019s previous approach, which relied on disparate spreadsheets and folders across siloed departments. There was a lot of work involved to go in and merge the available information to become actionable across the business.<\/p>\n<p>\u201cWe even had some departments that were using paper logs for checking things in and out,\u201d said Goodwin. \u201cWe were definitely excited to have all of that in one place and take a lot of the load off our employees.\u201d<\/p>\n<p>With QuickBooks, Nighthawk couldn\u2019t do much demand planning for parts or forecasting for its future needs. \u201cWe made it work, but the process still required a lot of manual work,\u201d said Goodwin. As supply chain shortages continue, being able to do more accurate demand planning and forecasting has been a major \u201cwin\u201d for Nighthawk. \u201cWe needed a higher level of automation,\u201d he added, \u201cand forecasting tools to help our purchasing department.\u201d<\/p>\n<h2>Not Just Another Vendor<\/h2>\n<p>From its new ERP, Nighthawk also wanted a scalable solution that would grow right along with the company. \u201cWe experienced tremendous growth\u2014especially since the start of the pandemic last spring,\u201d said Goodwin. \u201cWe\u2019re very excited to have NetSuite in place and to know it\u2019s going to be reliable. We can actually use the system for what it\u2019s designed to do, rather than trying to fix it every day.\u201d<\/p>\n<p>Asked how BTM Global will continue to support Nighthawk\u2019s future growth, Goodwin said the NetSuite Partner exceeded expectations from the point of initial discovery, where all of the business requirements were gathered, right through to post go-live.<\/p>\n<p>\u201cWe\u2019re in partnership with BTM Global, and they\u2019re not \u2018just another vendor\u2019 that we work with,\u201d said Goodwin. \u201cI definitely feel like BTM Global has the best interest of Nighthawk in mind across everything that they do.\u201d<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"--awb-bg-size:cover;width:22%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"264\" height=\"75\" title=\"quick_facts-1\" src=\"https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2020\/05\/quick_facts-1.png\" data-orig-src=\"http:\/\/staging.btmglobal.com\/wp-content\/uploads\/2020\/05\/quick_facts-1.png\" alt class=\"lazyload img-responsive wp-image-20949\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27264%27%20height%3D%2775%27%20viewBox%3D%270%200%20264%2075%27%3E%3Crect%20width%3D%27264%27%20height%3D%2775%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2020\/05\/quick_facts-1-200x57.png 200w, https:\/\/staging.btmglobal.com\/wp-content\/uploads\/2020\/05\/quick_facts-1.png 264w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 264px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><ul style=\"--awb-iconcolor:#b40000;--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Rip-and-replace QuickBooks with NetSuite<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Gained accurate forecasting and demand planning<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Configured NetSuite to unique manufacturing process<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Dramatically consolidated, streamlined and automated operations<\/div><\/li><\/ul><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat button-small button-darkgray fusion-button-darkgray button-1 fusion-button-default-span fusion-button-default-type\" style=\"width:calc(100%);\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"\/wp-content\/uploads\/2022\/02\/BTM-Global-Nighthawk-Custom-Firearms-Case-Study.pdf\"><i class=\"fa-file-pdf far button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text\">DOWNLOAD AS PDF<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" 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