Shopify POS developer sitting with a laptop computer
BTM Global: Your Partner for Shopify POS Implementation & Support

BTM Global helps retailers implement and support Shopify POS and eCommerce environments with scalable enterprise solutions built for long-term growth. Our team combines deep retail expertise with advanced technical capabilities to help merchants deliver seamless omnichannel experiences across every customer touchpoint.

We do more than implement Shopify POS. BTM Global helps retailers connect Shopify with enterprise systems that unify inventory, customer, sales, fulfillment, and financial data across your organization. The result is a more connected retail ecosystem that supports operational efficiency, business visibility, customer insight and scalable growth.

Whether you are replacing a legacy POS platform, expanding into new channels, or improving the customer experience, our team provides the strategic guidance and technical expertise needed to move your business forward.

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Why Retailers Choose BTM Global

Enterprise Retail Expertise

Our team has delivered hundreds of POS and omnichannel projects across many retail clients, helping organizations modernize operations and create connected customer experiences.

From discovery and architecture and through production deployment, BTM Global provides end-to-end services with a dedicated team. BTM also provides ongoing support from help desk to level 3 support.

BTM has over a 95% retention rate which means our clients get the same great team from implementation to upgrades to support, year-over-year.

With headquarters in Minneapolis and Ho Chi Minh City, our teams provide responsive, 24 x 7 x 365 support and extended coverage for global retailers.

Enterprise Retail Expertise

Our team has delivered hundreds of POS and omnichannel projects across many retail clients, helping organizations modernize operations and create connected customer experiences.

From discovery and architecture and through production deployment, BTM Global provides end-to-end services with a dedicated team. BTM also provides ongoing support from help desk to level 3 support.

BTM has over a 95% retention rate which means our clients get the same great team from implementation to upgrades to support, year-over-year.

With headquarters in Minneapolis and Ho Chi Minh City, our teams provide responsive, 24 x 7 x 365 support and extended coverage for global retailers.

Learn about our Level 1/Help Desk Support Services

Learn about our Lifecycle Support Services

Our Shopify POS Services

Shopify POS Implementations

BTM Global delivers Shopify POS implementations designed for modern retail operations. We help retailers configure, deploy, and optimize POS environments across single-store and multi-location operations while ensuring alignment with broader business processes and enterprise systems.

Our implementation services include: 

  • POS configuration, development and deployment
  • Omnichannel workflow enablement
  • Enterprise system integration and data conversion
  • EMV payment setup and integration
  • Hardware setup and support
  • User acceptance testing and training
  • Store production rollout planning and execution
  • On-going life-cycle production support

Shopify POS Customizations

As an experienced Shopify POS partner, BTM Global builds custom applications and extensions tailored to the unique workflows of enterprise retailers.

Our development capabilities include:

  •  Custom POS applications
  • Associate tools and workflow enhancements
  •  Customer-specific enhancements
  •  Reporting and analytics enhancements
  •  Loyalty and customer engagement modifications
  • Custom checkout and payment integration

Full Lifecycle Support for Shopify POS

Retail operations do not stop after implementation—and neither do we.

BTM Global provides ongoing support and managed services designed to help retailers maintain system performance, resolve issues quickly, and continuously improve operations.

Our support services include:

  • Help Desk and Level 1–3 production support
  • Managed services
  • Ongoing platform optimization
  • Release and enhancement support
  • User training and enablement
  • Solution and technology consulting
  • Solution updates and retrofits

Our team is built around long-term partnerships, helping retailers adapt to changing business requirements and evolving customer expectations.

Our Clients

Let’s Build a Better Retail Experience

Whether you are modernizing legacy systems, expanding omnichannel capabilities, or looking for a long-term Shopify POS partner, BTM Global brings the retail expertise and technical capabilities to help you succeed.

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