A national retailer offering fine food online and in hundreds of small retail shops across the U.S. faced a holiday season after months of COVID-19 uncertainty. The retailer wanted to welcome customers back to the stores with new technologies and payment options that protected their safety and made check-out as efficient as possible, potentially using a tablet point of sale system.
BTM Global led the implementation of Oracle Xstore PoS to meet these needs. Xstore and a tablet PoS system empower retailers to carry out daily work seamlessly and across channels while giving consumers more flexibility and mobility for a truly converged commerce experience. The project was completed in an exceptionally fast five-week timeline.
A Successful Oracle Xstore PoS Implementation From BTM Global
Based on the success of past partnerships, including implementing an online order/pick-up in-store project, the retailer again chose BTM Global to deliver.
“The request for the Xstore implementation came from the client’s executive team, but the CIO didn’t know if the implementation timeline was possible,” said Kimberly Berneck, then senior vice president of delivery management at BTM. “We assured him that it was possible with a focused scope and our Xstore expertise.”
A Streamlined Check-Out System
Working with payment vendors that included Chase, Verifone, Givex, and Zebra, BTM ensured Xstore seamlessly captured credit, debit, and gift card payments for in-store transactions using a tablet PoS system. Deployed just before the holidays, Xstore helped the retailer capture holiday sales despite small stores with limited customer capacity.
To maintain social distancing requirements while speeding up check-out times, the retailer’s associates used mobile tablets and offered a PoS digital receipt, using email rather than paper. Customers could queue up outside the store to meet in-store guidelines while quickly being helped and checked out.
These checkout options and line-busting capabilities improved customer service. It was a win-win for customers and employees, reducing wait times during one of the busiest shopping seasons of the year.
“The speed of this project is a testament to the great partnership between the client team and BTM’s teams in the U.S. and Vietnam that kept this project moving around the clock.” – Tom Schoen, then CEO of BTM Global.
Curious About a Tablet PoS System?
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