Meet the Team: Thoi Nguyen, Quality Control Lead
At BTM Global, we believe our work is about more than technology. It’s about our people and our relationships with clients and colleagues. We hope this “Meet the Team” series gives you a better understanding of the personalities and passions that make up BTM Global!
Thoi Nguyen joined BTM Global Vietnam to challenge herself, but she didn’t expect the job to change her life. Read on to hear about her endless pursuit of knowledge and her lifelong commitment to helping others.
What are your responsibilities at BTM Global?
As a quality control (QC) lead at BTM Global Vietnam, I am responsible for ensuring that our work and deliverables meet the client’s criteria and are user friendly.
To do that, I analyze and understand each user’s story, then write specifications such as test cases, test strategy, test planning, and test reports to ensure the product’s quality and functionality. I work closely with business analysts, developers and project managers to solve issues and improve systems.
What made you want to join the BTM Global team?
I worked for a few other companies, but my work was becoming repetitive, less challenging and less interesting. I joined BTM as a developer because I enjoy working with data warehouses. I also found that the BTM culture had high ethics and skilled people in QC. I was thrilled BTM gave me the chance to challenge myself in a new position.
I’ve been working here for 12 years and I’ve worked on many exciting projects; each one requires a different skillset. This inspires me to keep learning so I can take on new challenges.
What excites you about your work?
I like to immerse myself in new challenges. Like I mentioned above, each project teaches me new knowledge and skills. When a project is successful (it was the required functionality and proven value for the client), it encourages and energizes me to work harder.
Even though I’ve gained a lot of knowledge at this point in my career, I’m always finding something new to learn as BTM continues serving clients as a retail technology implementation and integration partner. I love learning and knowing that I need to keep learning.
What do you wish others in the industry knew about BTM?
If you are thinking of a retail technology project to improve your business, BTM is the best implementation and integration partner to provide you with expert knowledge, counsel, and skills that will deliver a specialized, customized solution.
Tell us about your work with Kids Promise, a nonprofit in Vietnam founded by BTM leaders.
When I was still a student, I joined a “Green Summer Volunteer Campaign” initiative to help families in rural Tra Vinh province. That trip changed my view of rural life; I saw hardships such as lack of electricity and clean water…my entire view of life was changed.
From that day on, after work, I spend my time helping others less fortunate, even if it’s just a small gesture. When I see a family smiling with happy tears because they have a new home from Kids Promise, or I see young students gaining new opportunities, I feel happy. It gives me strength to keep walking the charitable path.
I’ve joined almost every Kids Promise trip or event to help identify a family or students who need support. Specifically, I help them apply for help from Kids Promise.
Tell us about your life outside of work.
Besides spending time supporting Kids Promise, I like to read books and philosophy, watch movies, and plan trips. I often travel to the countryside to enjoy our peaceful and beautiful country.
If you’d like to connect with Thoi, you can find her here on LinkedIn.