Retailers don’t have an option when it comes to keeping up with the unprecedented changes happening in the industry: They must transform and modernize, and technology infrastructure is key to that.
A global retailer with thousands of stores sought to improve its in-store customer experience, enable greater productivity and efficiency tools for store associates, and expand its omni-channel capabilities. A fast deployment was critical in order to launch the new infrastructure before the holiday season.
The retailer selected BTM Global to implement Oracle Retail Omni-channel Solutions, including Xstore Point-of-Service (POS)and Order Broker. The scope of our involvement included custom modifications and integration to several non-Oracle Retail systems, EMV payment capabilities and system integration as well as the responsibility for environments, staging and deployments, and training of the IT team and third-party vendors.
Within six months, the retailer was live in several U.S. stores and is on track to launch the technology in more than 150 stores in the U.S in the coming months.
Ahead of the holiday season, the retailer is now well-positioned with integrated omni-channel technologies that increase conversion rates and reduce out-of-stock scenarios. Store associates equipped with mobile POS technology on tablets have greater visibility into real-time inventory and can execute online order fulfillments. Sales are captured and processed more efficiently, and flexible shipping options give customers more choices while minimizing costs.